Asking for the Order Number

Created by Mary Koeller, Modified on Tue, 22 Oct, 2024 at 11:22 AM by Mary Koeller

Hello_____,

Thanks for reaching out and for purchasing (flow wall or RST).

We’re sorry for the inconvenience you experienced receiving the (damaged/defective/missing) ___________.

My name is “Your Name” and I will be helping you with the issue.

For me to get started, I will need the original (Costco, Home Depot, Lowe’s) order number. Could you send it over by replying to this email at your earliest convenience?

Thank you,