Case Confirmation - Shipping Fedex

Hi ______,

Thanks for purchasing RST Brands furniture from Costco.com. 

We’re sorry for the inconvenience you experienced with your (damaged/defective/missing) ___________. 

I have started the process to replace your __________. The replacement will be shipped via FedEx Ground and should deliver within 5 to 7 business days. When the replacement arrives, you may dispose of the (damaged/defective) _________.

Your reference number for this replacement is _________.

We value your business and don’t take issues like this lightly. We strive to be better at preventing mishaps like this from happening. 

Can you please send me pictures of the (damaged/defective) item by replying to this email? Your images will be very helpful in improving our operations.

Please let me know if you have any questions. 

Thanks,