Direct Split Shipment Process

When you come across an order that has stock in one warehouse but not the other, please use the steps below. Multiple items on 1 order with split inventory will look like this. 

First, you will open each kit/sku like below.

Next you will look at each component to determine which items is where. Ideally, because this customer lives in Arizona, we want to ship as much from Fresno as possible. 

If the stock is in Fresno, ignore it. We are looking for the item/s that are only in Adairsville.

The kit that we are mainly looking at is OP-PESS7MFT-MILO-G-CINK-K because this one, we only have the full complete kit in GA. However, after looking up each component, Fresno has all the items except for OP-COV-2ACC16-CINK.

Next you will copy this sku and on the SO, you will create a sticky note. Make sure to check the public box so anyone can see the sticky note. It doesn’t matter which color option you use. 

You will copy the sku that is only in Adairsville and say OP-COV-2ACC16-CINK from GA, everything else from Fresno. It should look like the below.

Now you can edit the order to update the shipping tab. And approve the order. 

Once the order is approved, you will need to enter this order on the Split Shipment excel sheet. Split Orders.xlsx

Once it’s on the excel sheet, it should look like this.

Tracking of only 1 tracking number. Missing AIT. You can tell which warehouse and which tracking number your missing because AIT tracking will start with a 2 and FedEx tracking starts with 7. 

Once you have 1 tracking number, you will email both warehouse’s saying, Please provide the AIT and/or FedEx tracking number for SO#______. We do have AIT/FedEx tracking number _____ but we don’t have the AIT/FedEx tracking number. Email will look like below. 

Once the warehouse has provided the needed tracking number. You will enter each tracking number with the corresponding warehouse on the excel sheet. It should look like below. 

Next you will email the customer by searching the order number in Freshdesk. You are looking for the original email sent to the customer. 

You will email them the below template. Note: You will have to forward the email

Hello ____,

Thank you for purchasing from RST Brands. We've split your order into ___ shipments. The majority of your order will be shipping via AIT under tracking number ______. The __________ has shipped with FedEx Ground under tracking number ____________. You can use both link's below to track each shipment.

https://www.aitworldwide.com/

https://www.fedex.com/en-us/tracking.html

Please let me know if you have any questions or concerns. 

Thanks,

Next you will reply to the sticky note that you put on the SO in Netsuite with each tracking number. 

Now you will need to pull up the item fulfillment in Related Records.

Edit the item fulfillment. Go to packages and add the 2^nd tracking number in the package tracking number spot. Click Add and Save.

Back in the excel sheet you will copy and paste saying Updated tracking numbers in NS.