Open CommerceHub in google chrome: (everyone has an individual login; therefore, no login is provided)
https://dsm.commercehub.com/dsm/gotoHome.do
You will also want to open NetSuite: (everyone has an individual login; therefore, no login is provided)
In CommerceHub you will click on the number below “number of files” this is in the Download Files section shown below:
When you click on that you will see the packing slips that you download. You will search for each PO in NetSuite to make sure that they all came through and none of them have failed.
The next step will be to check in CommerceHub for any cancellations
On the home page you will see order actions and you will click on the number highlighted below for The Home Depot Inc.
Once you click on it, you will see the screen below: if there were any cancellations it would say
“Merchant cancellation requests”
If the order is pending approval, you will cancel it in both CommerceHub and NetSuite. If it is pending fulfillment, you will need to email the warehouse and wait for their confirmation before cancellation.
Next you will go to your packing slip and open each order one by one
The packing slip will tell you how they want you to ship the order. See one example below
Their ship methods are:
Ground: FedEx Ground (used when shipping to a HD store) or FedEx Home Delivery (used when shipping directly to a customer)
Misc. Common Carrier: You will use the routing guides that are in box, there is one for orders shipping from Fresno and another for orders shipping from GA
LTL Basic: You will use the routing guides that are in box, there is one for orders shipping from Fresno and another for orders shipping from GA
For the orders you use the routing guide please make sure you enter in the phone number in Netsuite.
Links to routing guides below:
Fresno Routing: https://rst.app.box.com/file/1694223885129
GA Routing: https://rst.app.box.com/file/1694225478094
All ship methods should be in NetSuite, you will ship all orders through the warehouse that is closest to the customers location and where there is inventory.
When you have the order in edit you will change the location here if needed.
You will then scroll down a bit more and click on the shipping tab to update the ship method.
If using FedEx the account number will populate on it’s own. For LTL ship methods there is no account number needed.
Once you have everything set correctly and have checked that pricing is good to go you will click the approve button at the top of the page
To check pricing, you will scroll down to the bottom of the page and each item
The EDI Original Price and the Net Amount will match and the price will be correct
If they order more than qty 1 the EDI Original Price will be duplicated by the qty ordered and that will be the price in Net Amount.
If they do not match, then you will put it on price hold and look for a promotion that will give you the correct discount.
To put the order on price hold you will need to be in edit, and you will just need to mark the price hold box on the top left corner shown below
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