Hi ________,
Thank you for your time on the phone earlier.
My sincere apologies for the inconvenience you experienced with the (damaged/defective/missing) ___________.
The reference number for the replacement request is _________.
After you have finished unpacking, please let me know if you have additional questions or concerns about the order.
When you have a moment, kindly send pictures of the (damaged/defective) item(s) by replying to this message. Your images will be very helpful in completing the replacement request and in improving our operations.
Looking forward to your response.
Thank you,
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