Case Confirmation - Shipping AIT

Created by Mary Koeller, Modified on Tue, 22 Oct, 2024 at 11:16 AM by Mary Koeller

Hi ______,

Thanks for reaching out and for purchasing RST Brands furniture. I am sorry for the inconvenience you experienced receiving the (damaged/defective/missing) ___________. I have started to process your replacement request.

The reference number for the replacement request is _________.

The replacements will be shipped via AIT freight and should be delivered within 10 to 14 business days. AIT will contact you directly to schedule an appointment for this shipment.

Please keep in mind that the replacement is only for the frame, be sure to keep all cushions and pillows that came with the original order. Let me know if there is anything else you need.

Thank you,