Case Confirmation with BO Date

Hi ______,

Thank you for reaching out. I am sorry for the inconvenience you experienced receiving the (damaged/defective/missing) ___________. 

Your reference number for this replacement is ________.

I have started to process your replacement request. However, the _______ is currently out of stock. The demand for this popular item has exceeded our expectations, and our stock is depleted.

We expect to fulfill your order by _______. 

Please let me know if you have any questions before then. We value your business and don’t take issues like this lightly. We strive to be better at preventing mishaps like this from happening again. Looking forward to your response.

Thanks,