How to Create a Replacement SO

Example: Case#57974/Lydia Goodman/Missing 2 screws for 1 dining chair frame/NO SWAP/JB

**Correction, location will be Surya – Fresno or Surya – Adairsville**

Price level will always be custom, enter the IDC cost in the unit price field.

You find the IDC cost be scrolling to the right and it is after the class and location.

When entering an address, you will click the drop down and click on custom. A pop window will appear and that is where you enter the address.

Example of what a bill to address looks like when entered:

LTL shipments not our account are left blank.

Prepaid account is for account numbers that ship on our account like:

Fedex Fresno – 980412814

Fedex Adairsville – 203050966

AIT - RSTSURYAH