Lowes Order Process

A step-by-step guide for Lowes Order Fulfillment.

The first step is to login to Commers Hub often referred to as CHUB. A personal Username and Password will be created for everyone.  This is the website for CHUB https://apps.commercehub.com/account/login 

After logging in Packing Slips need to be downloaded.

Download File(s).

Once the packing slips have been downloaded, check to see if any orders have been requested to be cancelled. Look the PO# in Netsuite to see if you can cancel it, MUST BE PENDING APPROVAL.

Or if you need to email the warehouse to have it cancelled first, PENDING FULFILLMENT. When emailing the warehouse, use the Sales Order number not the PO#.

Once you have the packing slip downloaded, open it up in PDF form.

Once you have the Sales Order open in Netsuite, push Edit.

Once you’ve opened all the Lowe’s Orders move over to double check that the pricing is correct. ALWAYS MAKE SURE THE EDI PRICE AND NET AMOUNT ARE THE SAME. If there is a credit memo on the item line, make sure the EDI price minus the discount amount equals up to the net amount. If pricing is adding up, uncheck the price hold button. 

Once pricing has been checked, go into the Shipping tab. Change the shipping via and update the account number, if needed.

ALL LTL ORDERS WILL GO HOW THEY COME IN FROM COMMERCEHUB. EXAMPLE BELOW. IF FEDEX FREIGHT, ACCOUNT NUMBER WILL BE 214586223

YOU CAN ALSO SEE IT IN THE SO IN NETSUITE, EXAMPLE BELOW

IF IT COMES IN AS UNSPECIFIED OR IS A CS ORDER, YOU WILL NEED TO USE THE LTL ROUTING MATRIX, LOCATED IN BOX – ORDERS DOC – LOWES.

SMALL PARCEL’S WILL SHIP FEDEX HOME DELIVERY, IF SHIPPING DIRECTLY TO CUSTOMER OR FEDEX GROUND, IF SHIPPING TO LOWES STORE – ACCT#214586223 (WILL AUTOMATICALLY BE ENTERED)

This is how it should look once all fields are filled in. 

FedEx Home Delivery/FedEx Ground Edition

LTL/FedEx Freight Edition

Now you can Save the SO. Once its saved, push Approve, if in stock, or Approve and Hold, if out of stock.