Guidelines of when to Charge or Not:
Damage in transit - Charge Wayfair
Lost shipment - Charge Wayfair
Mis-ship – No charge
Missing box - Investigate to see who is at fault, if can not determine - No Charge
Missing hardware or cushion - No Charge
Defective/Doesn't work - No Charge
Out of warranty - Courtesy. This needs approval by the account manager.
**When charging Wayfair you’ll delete the Warranty Discount of -100% and use the EDI Original Unit Price from the original SO. Also add a note in the case saying we are charging and the amount.
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Shipping LTL from Fresno:
Carrier: Wayfair Dedicated : KKW Trucking
Ship to address:
Wayfair - Lathrop
5120 Glacier St
Lathrop CA 95330
Shipping LTL from GA:
Carrier: Wayfair Dedicated : Ryder Dedicated
Ship to address:
Wayfair - McDonough
130 Distribution Drive
McDonough GA 30252
**These are already saved in the addresses so you just have to start typing in the street address and click on the address in the drop down.
If you need to look up an sku on Wayfair’s website you click:
Products à Product Management à Paste the sku in the search box à Click item or set you are looking for à Under Listings (on the right) you can click to view the listing online
**Reminder for Wayfair tickets
Pay attention to the ticket categories. Only focus on Customer Facing and Product ones.
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