Costco.com Order Process

The first step is to login to Commers Hub often referred to as CHUB. A personal Username and Password will be created for each individual.  This is the website for CHUB https://apps.commercehub.com/account/login  

After logging in Packing Slips need to be downloaded. DOWNLOAD COSTCO ONLY 

Download File(s).

Once the packing slips have been downloaded, check to see if any orders have been requested to be cancelled. Look the PO# in Netsuite to see if you can cancel it, MUST BE PENDING APPROVAL.

Or if you need to email the warehouse to have it cancelled first, PENDING FULFILLMENT. When emailing the warehouse, use the Sales Order number not the PO#.

Once you have the packing slip downloaded, open it up in PDF form.

LTL – Basic Service (RST & Flow Wall) 

UPS grounds, UPS 3-day or UPS 2^nd Day Air

Take the PO# in the upper right-hand corner and enter them into Netsuite. You can open them all at once or you can open it one by one. 

Once you have the Sales Order open in Netsuite, push Edit.

Once the Sales Order is in Edit format, scroll down until you see the item line. Ensure that the Item line is the same as the packing slip. 

Once you’ve confirmed that the item line matches what in the packing slip. Move over to double check that the pricing is correct. ALWAYS MAKE SURE THE EDI PRICE AND NET AMOUNT ARE THE SAME

Once pricing has been checked, go into the Shipping tab. Make to change the Ship Via to the shipping method that has been requested by Costco. 

LTL – BASIC SERVICE = CEVA – ACCT#COST17841

UPS GROUND, UPS 3-DAY OR UPS 2^ND DAY AIR – ACCT#000W99(WILL AUTOMATICALLY BE ENTERED)

Next, move to ensure the address and telephone number matches what is in the packing slip.                                                                                        

Move over to the account part in the Shipping tab. If UPS it will go in the 3^rd Party UPS Account #(Acct#000W99), If its LTL(CEVA ONLY), it will go in the Prepaid Account #(Acct#COST17841)

This is how it should look once all fields are filled in. 

UPS Edition

LTL Edition

Now you can Save the SO. Once its saved, push Approve, if in stock, or Approve and Hold, if out of stock.