Item Sku | Ticket | Question | Answer |
OP-CSH-LVR-BSE-LGB-POR3 | Email | Does the Portofino comofrt cushion have velcro on the bottom? | This cushion does not have Velcro. All Portofino collection cushions are fully sewn. The colorway collections have our modular slipcover with Velcro that allows customer to interchange slips with ease. |
SP-ADJFT-CNS | 74628 | What is the size of the Cannes adjustable feet? | M6*15MM. |
OP-PETS4183-DEC | What are the deco dining table top slats made out of? | The material for the Deco Dining Slats is Polystyrene | |
OP-SCSS6-CNS-K | How do you connect the sectional furniture covers? | The mesh and RST logo need to be on the front. | |
OP-MKT12-PORIII | 10919 | The umbrella handle won't engage or move up or down, how do we fix it? | There are two videos in the attachment that help show. There is a small bumper on the arm that attaches the umbrella canopy to the main pole and it can get stuck in the track. |
OP-PESS4-BIATI | 11233 | Why would bubbling happen on the table top? | Two primary causes of bubbling are either due to an issue with the pre-treatment before power coating gets applied, or if any acidic substances touch the surface |
OP-CONN-PORII-2 | How long are the Portofino comfort connector clips? | 10in long | |
SP-CLIPS-PORIV | How long are the Sling connector clips | 4in long | |
OP-PECLB2M-PORIII-SPA | 12519 | How do you assemble the motion club chair base? | In the ticket there is a video and instructions. |
OP-MKT12-PORIII | 39577 | How do you remove the umbrella canopy fabric if it's already attached? | In the CS box folder there is a video and instructions. |
VGHN | How do you restain the Vaughn sets? | The treatment on the wood is oil based so to have anything go on top of that and soak in you need to sand it deeper before putting on a new coat. | |
OP-MKT12 | 103625 | Bolt near the top arm of umbrella is sticking out after being used for a while. Can we fix it? | Factory said it should be easy to screw back in using an allen wrench. It does screw into a size M8 nutso make sure it is there. If missing they can purchase at a hardware store. |
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